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Help Center
1. How do I cancel my subscription?
Last updated on 05 August 2024
To cancel your subscription, use the Cancellation Bot:
● Log in with your email address and the confirmation code.
● Choose the Cancel subscription option.
When you cancel, you continue to use the time already paid for. Example: annual subscription on 1 Jan for US$ 35 → cancelled on 1 Jul:
● Access until 31 Dec.
● No new US$ 35 charge on 1 Jan of the following year.
2. Refund Policy
Last updated on 10 January 2025
7.1 Trial‑Period Refunds (US$ 0.52 / 5 / 9 / 13.21) Eligible within 30 days if:
● first trial,
● no previous refund,
● no Terms of Service violation,
● request submitted through official channels.
7.2 Regular‑Subscription Refunds – not eligible, except for:
a) Service unavailability (> 24 consecutive hours, not maintenance).
b) Confirmed technical problems.
c) Billing errors (duplicate, incorrect amount, unauthorized).
d) Legal requirements.
7.3 Non‑refundable cases – unused time, downgrades, maintenance, change of mind, etc.
7.4 Process – submit via Help Center/Portal/Email with account data; processing within 3 business days.
7.5 Currency processing – refund is only to the original method; possible bank exchange fees.
3. Get Help from Hint Support
Last updated on 01 August 2024
24 × 7 support via the Support Chatbot. Before opening a ticket, consult the Help Center articles for up‑to‑date answers.
4. Cancelled but Still Charged
Last updated on 01 August 2024
Remember that subscriptions made on the website can be cancelled through the Cancellation Bot.
If you have already cancelled and were still charged, send details to support via Chatbot for investigation.
5. Why Can’t I Get a Refund When the Site Says I Can?
Last updated on 10 January 2025
Hint follows a “no‑refund” policy, as stated in the EULA. Exceptions may be reviewed in special cases (verified technical failure, etc.).
6. My Email Is Not Recognized When I Try to Log In
Last updated on 01 August 2024
Possible causes:
● Typo in the subscription email.
● Subscription created with a different email.
7. Is My Subscription Renewed Automatically?
Last updated on 05 August 2024
Yes. Renewal occurs on the same day of the week you subscribed, unless you cancel beforehand.
8. What Do I Get with the Subscription?
Last updated on 05 August 2024
● Original content from renowned contributors.
● Feed personalized by your Natal Chart.
● Unlimited access to resources, reports, palmistry, soulmates.
● Chat support.
● Community in a Top 3 Lifestyle app on the App Store.
● Ad‑free experience.
9. My Child Subscribed Without My Permission
Last updated on 05 August 2024
It is recommended to protect payment data. For analysis, send evidence (account activity, proof of age, etc.) via Chatbot.
10. Where Is My Refund?
Last updated on 05 August 2024
Refunds may take up to 10 business days to appear, depending on the bank. Once issued, Hint cannot track the process.
11. Send My Refund to a Different Card
Last updated on 05 August 2024
Refunds can only be issued to the same card used. Consult your bank for guidance.
12. My Card Was Stolen or Account Compromised
Last updated on 05 August 2024
Contact the card issuer for protection.
Send support evidence of the suspicious activity for investigation.
13. Money‑Back Guarantee
Last updated on 05 August 2024
Applies when technical problems prevent use or the service does not deliver what was promised.
14. Charged Without a Trial Period Right After Subscription
Last updated on 01 August 2024
Selecting discounted offers/packages suppresses the free trial, granting immediate access at a reduced price.
15. I Was Unaware of the Charges
Last updated on 10 January 2025
Hint is a premium subscription service; creating an account requires accepting the plan.
The welcome email contains all subscription and management details.
16. Why Was I Charged Twice?
Last updated on 01 August 2024
Possibilities:
● Purchase of the Premium Astrology Guide.
● Previous payment not processed, resulting in two simultaneous charges.
For additional assistance, contact support via Chatbot.
● Access until 31 Dec.
● No new US$ 35 charge on 1 Jan of the following year.
17. I Didn’t Authorize a Subscription or Recurring Charge
Last updated on 10 January 2025
By accepting the Terms of Service, automatic renewal after the trial is authorized. The welcome email explains how to manage the subscription.
18. Technical Problems
Last updated on 01 August 2024
For diagnosis, send via Chatbot:
1. Step‑by‑step description of the problem.
2. What was happening before the error.
3. Did you try reinstalling?
4. Device + system (version).
5. Screenshots.
19. Update/Correct My Email
Last updated on 01 August 2024
Contact us via Chatbot if you typed the wrong email or need to change it.
20. No Reply from My Astrologer
Last updated on 01 August 2024
Chat with an astrologer works like email; response may take a few days (time zones, volume). Astrologers work Monday to Friday.
21. Why Did My Zodiac Sign Change?
Last updated on 01 August 2024
The Natal Chart uses GMT as its basis. Time‑zone differences near a sign change can alter the apparent sign. Example: 20 Jan 07:00 PST = 19 Jan 23:00 GMT → Capricorn, not Aquarius.
22. My Sun/Moon/Ascendant Sign Is Incorrect
Last updated on 27 February 2025
Check in the app: Profile → Product Settings and update birth date, place, and time.
23. I Can’t Access the Compatibility Tab
Last updated on 01 August 2024
Feature temporarily unavailable while undergoing improvements.
Tip: use the chat with the astrologer for compatibility analysis.
24. Horoscope Stays the Same / Does Not Update
Last updated on 01 August 2024
“Daily” and “Tomorrow” forecasts can coincide and remain for up to 3 days, depending on planetary positions.
25. Welcome to Hint!
ast updated on 10 January 2025
You are here because you subscribed to the Hint: Personalized Astrology app.
If you wish to cancel your subscription, please read how to cancel the subscription directly.
Have questions about the Hint app, technical problems, or a general doubt?
Take a look at our Frequently Asked Questions and Terms & Conditions.
We hope this helps and do not hesitate to contact us with any questions.
26. What Is Hint?
Last updated on 01 August 2024
Hint educates people by simplifying astrology for greater awareness.
We use NASA data to compare the positions of the planets with the exact time, date, and place of your birth, thus producing the blueprint of your astrological identity.
Hint’s insights are unique to each person, carefully crafted by our AI engine combined with the knowledge of our professional astrologers.
Navigate life with the help of astrology!
27. What Is a Natal Chart and How Do We Determine Your Results?
Last updated on 01 Aug 2024
(Original article already in English; reproduced verbatim)
A Natal Chart is a snapshot of the sky at the instant you were born using your date, place of birth, and time. It reflects the positions of the Sun, Moon, Planets, Ascendant, Midheaven, and the Angles or Aspects at the precise GMT (Greenwich Meridian Time), at the moment and place you entered the world. The exact positions of the Sun and Moon, including the Houses they fall into, define everything about you.
Your Natal Chart gives clues to your identity, destiny, and behavioral traits, reveals your personality, and desires, shows you significant life lessons, as well as points the way to journeys within your lifetime, according to Western Astrology. We determine the above using the Placidus House System. The Placidus House System is the most reliable for computing and is also the most commonly used house system in Western astrology.
This is why it is imperative that the information you provide us with is as precise as possible, in order to create your accurate Natal Chart.
What Can A Natal Chart Do For You?
Using NASA data, our advanced systems are able to translate these complex symbols and their placements, offering a far broader view of your life, and yourself. We use astrology as a guide to a better understanding of yourself and learning more about those around you. By understanding the influences upon your chart at your birth, we are able to see how the world interacts with you and how these interactions have affected or will affect you.
28. Why Is It Important to Enter the Correct Birth Time?
Last updated on 01 August 2024
You may be wondering why the exact time of your birth plays such a vital role in your Natal Chart. The truth is that if the time entered is off by just a few hours, several factors can cause your results to be somewhat inaccurate. The correct time is extremely important for determining your houses, your rising sign, and the exact position of the moon. Any planet on the cusp of a sign can also be inaccurate if the time is wrong.
29. How Do I Change the Language in the App?
Last updated on 27 February 2025
(Original article already in English; reproduced verbatim)
In order to change the language in the app, kindly follow the below steps:
● Open the app.
● Press on the Profile Logo in the top right corner.
● Select Product Settings option.
● There you will be able to update the language of the app.
Please also note that the app is currently only available in the following languages:
● English
● Arabic
● Danish
● German
● Spanish
● French
● Hungarian
● Italian
● Japanese
● Korean
● Nederlands
● Norwegian
● Polish
● Portuguese
● Romanian
● Swedish
● Turkish
